Booking & cancellation

Please read this before you book a course, a dive or a charter.

Courses and dives

Booking

A valid card is required to confirm your booking.
At the shop, you can pay with cash or card.

If you need to cancel

Cancel at least 48 hours before your scheduled time and we refund you in full.
Cancellations must be in writing. Email info@prdive.net.
Cancellations with less than 48 hours’ notice, and no-shows, are charged in full.
Once your course or dive has started for the day, there’s no refund, cancellation or rescheduling. That includes choosing to stop: you can stop at any time, but the price stays the same.

Rescheduling

You can reschedule once, depending on availability.
Rescheduling with less than 48 hours’ notice, or not showing up, is charged in full.

If we cancel

If we cancel before your course or dive starts, because of weather, sea conditions or something else outside our control, such as equipment failure or staff illness, you choose: a full refund, or a new date at no extra cost. This applies to shore courses and boat trips.
A new date we set doesn’t count as your one reschedule.

Before you arrive

Basic swimming ability is required. If you can’t take part because you can’t swim, the full amount is still charged.
Finish PADI eLearning before your first day. We can’t certify you until it’s complete.
Fill in the diver medical questionnaire before your first day: download it and bring it, or we’ll email it to you after you book. If any answer is “yes”, get your doctor’s signed approval before your first day in the water. We can’t start in-water training without it.
Arrive ready to get in the water, with your swimsuit on.

Weather and unfinished courses

Weather and sea conditions

Your instructor decides whether conditions are safe for training. When the forecast is clear, we try to make the call the day before, so nobody makes a wasted trip.
We only get in the water when conditions let us train safely.

Courses are priced as a whole

A course is priced as one complete course, not per day.
Once in-water training has begun, there’s no full or partial refund if we have to stop because of weather, sea conditions, lightning or a safety call by your instructor.
Instead, we finish your training on the next available date at no extra cost, depending on availability and conditions. Unfinished training must be completed within 12 months of your first day.
Leaving Puerto Rico before you finish? We give you PADI referral paperwork so you can finish at any PADI dive center within 12 months of the referral date. That dive center charges for the dives it does with you, and we don’t refund the part you finish elsewhere.

Fajardo boat trip minimum

Boat trips need at least 6 divers to run. If fewer than 6 book, we cancel the trip and you choose: move to another date that’s more likely to go out, or get a full refund.

Private charters

Full payment is required when you book.
Cancel at least 7 days before your charter for a full refund. For example, for a charter on August 15, cancel by 5:30 PM on August 8.
For safety, we may change the route or cancel the trip at the dock. A changed route doesn’t qualify for a discount. If we cancel, you get a full refund.

Questions about a booking? Email info@prdive.net or call (787) 436-7047. To cancel, write to info@prdive.net.

Gear service

Service warranty

Our service work has a 30-day warranty from the day you pick up your gear. It covers the work we did.
Parts carry the manufacturer’s warranty.
The warranty doesn’t cover drops, breakage, cosmetic damage or misuse.

Picking up your gear

We hold finished service gear for up to 90 days (3 months) from the day the work is done and we contact you, unless we agree otherwise in writing.
Please pick it up within that time.

Special orders

If you cancel a special order, the deposit isn’t refundable.
If the supplier cancels the order or the item never arrives, we refund your deposit in full.

Returns and refunds

Shop purchases

Items sold correctly can’t be returned or exchanged, and there’s no money back.
In some cases we can offer store credit. That’s case by case.
Product warranties come from the manufacturer. If the manufacturer turns down a claim, we can’t cover it either.

Exceptions

If we sold you the wrong item, bring it back new and unused and we’ll make it right. We can’t take back used items.
If a supplier cancels a special order, we refund your deposit.
Courses and trips follow the booking and cancellation policy above.
Anything else is case by case.

How refunds are paid

Refunds go back to the card you paid with. Any other way is case by case.

Questions about service, an order or a return? Call (787) 436-7047 or email info@prdive.net.